— CASE STUDIES
Our clients span global corporates and private equity funds.
The work speaks for itself.
450+
Engagements
10+
Industries
8+
Services
We combine original primary research with specialist digital and technology analytics to give clients the evidence they need to act.
— Palladium Digital Group
Defining a digital growth strategy for a scaled insurance broker
Palladium assessed Arachas's digital acquisition and engagement performance, building a detailed picture of channel reliance, performance gaps and missed opportunities.
Defining a digital strategy to enable growth for a physiotherapy and mental health provider
The work examined Ascenti's full digital landscape, identified national and international growth opportunities, quantified the value of automation and prioritised 38 targeted improvements to the digital experience.
Redefining sales and marketing through CRM transformation for a utilities aggregator
Palladium redesigned the customer experience and created a new marketing and sales service blueprint. New technology solutions were selected and implemented across marketing automation
Defining a technology value creation plan to support exit ambitions for a PE-backed automotive communications business
Palladium conducted in-depth workshops and interviews with CitNOW's leadership and board to develop an exit strategy aligned with the company's vision and objectives.
Redesigning digital capability and ways of working to restore conversion growth
Palladium conducted a quantitative funnel analysis combined with qualitative customer research to pinpoint friction across the customer journey.
Identifying AI-driven opportunities to enhance revenue and improve efficiency in a marketing group
Palladium conducted a comprehensive assessment across idhl's value chain and technology infrastructure, producing a detailed report on findings and recommendations.
Improving the efficiency and consistency of a restructuring practice through workflow optimisation and technology enablement
Palladium completed a comprehensive review of Interpath's end-to-end restructuring and insolvency processes, covering reporting, documentation, approvals, onboarding and case closure.
Designing a direct-to-consumer retirement proposition to unlock new growth
Palladium synthesised existing research and identified critical gaps, translating findings into clear implications for proposition and experience design.
Designing a future customer strategy and driving ecommerce growth for a luxury footwear brand
Customer strategy and ecommerce growth for a luxury footwear brand, delivering £1M+ in sales uplift. Data infrastructure rebuild from the ground up, defined a customer segmentation model grounded in transaction data, and redesigned the marketing operating model to put performance measurement at its centre.
Designing a multichannel customer experience to unlock the D2C insurance market
Over a two-year engagement, Palladium brought together experts in customer experience, branding and customer acquisition.
Re-engineering the service blueprint of an intellectual property law firm
Palladium led the end-to-end transition from Lotus Notes to a state-of-the-art IP law system tailored to Murgitroyd's specific business needs.
Transforming the quote-to-invoice process to improve revenue recognition and realisation
CPalladium aligned with key stakeholders to define success measures and KPIs, then developed detailed as-is and future-state process maps covering every step, screen, template and call to action in the quote-to-invoice journey.
Enabling group-wide scalable, technology-driven service delivery
Palladium conducted a comprehensive process baseline exercise across the group, mapping over 60 core and supporting client delivery processes end to end.
Prioritising plastic replacement innovation with market-backed insight
DS Smith, a leading provider of sustainable fibre-based packaging, saw the replacement of plastic packaging as a major innovation opportunity.
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Whether you need transaction diligence, a growth strategy grounded in evidence, or a delivery team to execute - we are ready to help.