— CASE STUDIES
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Professional Services
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Murgitroyd
Professional Services
PE-Backed
Re-engineering the service blueprint of an intellectual property law firm
Transitioning from Lotus Notes to a modern IP law system — delivering 2.3× efficiency gains, £1M+ in additional billable work and a 1.5× increase in average case size.
OVERVIEW
Murgitroyd is a leading intellectual property law firm that recognised the need for comprehensive digital transformation to address operational inefficiencies and modernise its case management and service delivery. Reliance on outdated systems, particularly Lotus Notes, was hindering workflow efficiency, automation and process standardisation. Murgitroyd engaged Palladium to lead the transition to a modern IP law system and fundamentally re-engineer its critical business processes.
THE CHALLENGE
Murgitroyd’s operational model had been built around legacy systems that were no longer fit for purpose. Lotus Notes created rigidity across workflows, limited automation and made standardisation across teams difficult. The firm’s competitive position in a dynamic legal market was being eroded by the time and cost of manual processes, and its attorneys lacked the pricing tools needed for consistent, accurate quoting.
OUR APPROACH
Palladium led the end-to-end transition from Lotus Notes to a state-of-the-art IP law system tailored to Murgitroyd’s specific business needs. The re-engineering programme covered the quote-to-invoice process, case management, document management and centralised information access. A new web-based Murgitroyd Quote Portal was introduced, giving attorneys more accurate and consistent pricing tools. Automation was embedded throughout, with analytics capability built in to support ongoing performance management.
OUTCOMES
Operational efficiency doubled
Achieved an average operational efficiency improvement of 2.3 times across the business.
Modern IP law system implemented
Facilitated the transition from Lotus Notes to a modern IP law system tailored to Murgitroyd's workflows.
Quote-to-invoice process re-engineered
Re-engineered the quote-to-invoice process, recapturing over 400 hours of billable time.
Additional GBP 1M billable work unlocked
Unlocked access to an additional £1 million in billable work.
Quote Portal launched, case size increased
Introduced the Murgitroyd Quote Portal, increasing average case size by 1.5 times.
Automated case management system deployed
Implemented a new case management system incorporating automation, document management and analytics.
GET IN TOUCH
If your business is experiencing challenges similar to those featured in our case studies, or if you’re seeking expert guidance on complex transactions and value creation, we’re here to help. Get in touch with us today to discuss your unique situation and discover how Palladium Digital can support your goals.
2.3x
Average operational efficiency improvement
Across case management and service delivery
£1M+
Additional billable work unlocked
Through quote-to-invoice process re-engineering
1.5x
Increase in average case size
Delivered by the Murgitroyd Quote Portal
400+
Billable hours recaptured
Previously lost to manual and inefficient processes
PROJECT DETAILS
SECTOR
Professional Services / Legal
CLIENT
Murgitroyd
BACKER
Not disclosed
SERVICES
Design & Delivery
CAPABILITIES DEPLOYED
AI and Data Transformation
Product and Technology Strategy & Execution
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