— CASE STUDIES
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Professional Services
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Interpath
Professional Services
PE-Backed
Improving the efficiency and consistency of a restructuring practice through workflow optimisation and technology enablement
Diagnosing the operational inefficiencies and technology gaps holding back a leading UK restructuring firm — and designing a roadmap to standardise, scale and improve commercial performance.
OVERVIEW
Interpath is a leading UK provider of restructuring and insolvency services. The business identified significant opportunities to streamline and standardise its case delivery model, which had become weighed down by manual reporting, multi-layered approvals and regionally variable practices. With growing case volumes, increasing regulatory pressure and inconsistent use of tools across the firm, Interpath needed a unified, technology-enabled operating model. Palladium was engaged to diagnose the challenges and design a clear transformation roadmap.
THE CHALLENGE
Interpath’s case delivery model had evolved organically, leaving it fragmented by region and grade. Manual reporting and documentation absorbed significant senior resource that should have been focused on billable work. Integration gaps between IPS, Salesforce and DocuSign created duplicated data entry and reduced visibility across cases. Regional variation in how work was done made it difficult to enforce standards, manage capacity efficiently or create a consistent client experience — all of which had direct implications for profitability and compliance.
OUR APPROACH
Palladium completed a comprehensive review of Interpath’s end-to-end restructuring and insolvency processes, covering reporting, documentation, approvals, onboarding and case closure. Technology and integration gaps were diagnosed across the firm’s core systems. Regional delivery approaches were analysed to identify opportunities to rebalance grade mix and reduce overuse of senior resource. Strategic and tactical recommendations were developed across centralised delivery, training and adoption, streamlined reporting, improved billing cadence and targeted technology enhancements. The output was a clear roadmap to embed process standardisation, unlock capacity and improve commercial performance.
OUTCOMES
End-to-end process review completed
Completed a comprehensive review of end-to-end restructuring and insolvency processes across reporting, documentation, approvals and case closure.
Technology and integration gaps diagnosed
Diagnosed technology and integration gaps within IPS, Salesforce and DocuSign causing manual workarounds and duplicated data entry.
Regional delivery and resource mix analysed
Analysed regional delivery approaches, identifying opportunities to rebalance grade mix and reduce overuse of senior resource.
Strategic and tactical recommendations developed
Developed strategic and tactical recommendations covering centralised delivery, streamlined reporting, improved billing cadence and technology enhancements.
Roadmap for standardisation and performance created
Produced a clear roadmap to embed process standardisation, unlock capacity, strengthen compliance and improve commercial performance.
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End-to-end
Process review completed across the practice
covering all case lifecycle stages and regional delivery models
3
Core systems assessed for integration gaps
IPS, Salesforce and DocuSign - root causes of manual workaround
Clear
Transformation roadmap delivered
covering standardisation, capacity, compliance and commercial performance
PROJECT DETAILS
SECTOR
Professional Services
CLIENT
Interpath
BACKER
not disclosed
SERVICES
Evidence & Assessment
CAPABILITIES DEPLOYED
Technology and AI Diligence
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